Playground
Try Amira
Three channels, one patient. Pick a scenario, use your own phone number, and see what a hospital run on Amira feels like from the patient’s side.
Get a call from Amira
Amira dials you either way — your phone rings within seconds. Choose the situation: the hospital calling its patient, or the hospital line where she answers and you lead.
Call Amira yourself
Dial the demo line and open with any of the lines below. Amira has the doctors, their calendars, the insurers and your appointments in front of her.
Demo line+971 4 520 7409→Try asking
- “I am a man and I have found a small lump behind my nipple — who should I see?”Which department is right for me? · Routing
- “My ultrasound showed a thyroid nodule — which doctor do I need?”Thyroid nodule — where to go? · Routing
- “I need a female paediatrician who speaks Arabic, ideally Saturday in Jumeirah.”A doctor who fits · Appointments
- “I have Falak Health, Silver plan — can I see a dermatologist, and what do I pay?”Is my insurance accepted? · Appointments
- “I am 45 and want a full check-up — what do you recommend?”Book a health check-up · Appointments
- “I can’t make my appointment tomorrow — can we move it to next week?”Move my appointment · Appointments
- “Are my blood test results ready?”Are my results ready? · Results & insurance
Chat — or let Amira guide you through the site
The web chat is the same brain in text. The video concierge goes further: she operates this site with you — opens the right department, shows the doctor, compares check-ups and fills in the booking form for you to confirm.
Inbound scenarios
- Which department is right for me?Routing
Describe the problem in your words — Amira names the right department and doctor, never a diagnosis. Try a man with a lump behind the nipple: Breast Centre, not gynaecology.
- Thyroid nodule — where to go?Routing
Endocrinology first, the ENT head-and-neck surgeon only if surgery is needed — Amira explains the path and books the thyroid clinic.
- A doctor who fitsAppointments
A female paediatrician who speaks Arabic, Saturday in Jumeirah — Amira finds her, offers times and books.
- Is my insurance accepted?Appointments
Falak Silver for a dermatologist — Amira checks the network, the co-pay and which location is covered.
- Book a health check-upAppointments
Which package fits, what it includes, the fasting rule — and a morning slot booked in one call.
- Move my appointmentAppointments
You have an orthopaedic appointment tomorrow — Amira knows it from your number and moves it.
- Are my results ready?Results & insurance
Amira checks your date of birth first (15 January 1990), gives the status — never the values — and books the results talk.
- When it is an emergencyCare
Chest pain with sweating — Amira does not book, she sends you to 998 at once. The hard line a hospital needs.
Outbound scenarios
- Appointment reminderAppointments
Your thyroid follow-up is tomorrow — confirm, move it, and remember to bring your previous results.
- Missed appointmentAppointments
You missed the migraine clinic yesterday — Amira checks you are fine and books a new time.
- Results are readyResults & insurance
Your check-up results are in — Amira never reads them out; she books the review with the doctor.
- After your knee surgeryCare
Three days after keyhole surgery: pain, wound, fever? Warning signs go straight to the nurse on duty.
- An earlier slot is freeAppointments
You are on the waiting list for the breast clinic — a slot tomorrow just opened. Take it?
- Insurance approval receivedResults & insurance
Your insurer approved the colonoscopy — Amira books it and explains the bowel preparation.
- Your yearly check-up is dueCare
A year since your last check-up — Amira offers the package your plan covers and a fasting-friendly morning slot.