Before your visit
Arrive 20 minutes early for a first visit, 10 minutes for a follow-up. Bring your Emirates ID or passport, your insurance card and any previous reports. Late arrivals may be seen as walk-ins.
Patients & visitors
Patients & visitors
Emergency?
Chest pain, stroke signs, severe bleeding or trouble breathing: call 998 now or come to our 24-hour Emergency Department at Dubai Healthcare City. Do not book online.
Follow-up visits
Follow-up with the same doctor for the same complaint within 14 days is free of charge.
Results
Results are explained by your doctor — at a results appointment or a video call. Our team can tell you when they are ready, never the values.
Prescriptions
Repeat prescriptions are requested from your treating doctor; you hear back within 24 hours. Our pharmacy at the hospital is open 24 hours.
Telehealth
Video consultations for follow-ups, results and minor complaints — not for anything that needs an examination.
Visiting the hospital
Visiting hours 10:00–22:00, two visitors per patient. Intensive care: two visitors at a time, no children under 12.
Language support
Our team speaks English, Arabic, Hindi, Urdu, Tagalog, French, German and Russian; interpreters for other languages are free.
Feedback
Tell us how we did — Amira takes compliments and complaints on every channel and our patient relations manager calls back within two hours.